#  Our Privacy Standard

  ![Our Privacy Standard](https://www.finallysorted.com.au/images/site-pics/privacy-standard-sapience-financial.jpg)  [🏛️](#scds-ledger-anchor) Service Contract & Compliance Verified

## Privacy Standard

We value your privacy more than our marketing.

### Privacy is a Standard, Not a Policy

Most companies treat privacy as a legal hurdle - a 'policy' buried in a footer to satisfy a regulator. At Sapience Financial, we treat privacy as a **Fiduciary Standard**.

Because we specialise in high-complexity risk, clinical underwriting, and estate governance, the data we manage is an extension of your personhood. We believe you cannot have 'Best Interest' advice without 'Best Practice' data sovereignty.

### Why We Don’t Use Public Reviews

You will notice a *lack of public 'Customer Reviews'* or social media 'Success Stories' on our platforms. This is intentional.

**We value your privacy more than our marketing.** In our view, soliciting a client to post their 'experience' on a public forum like Google or Facebook - where their identity is then linked to a financial and medical risk firm - is a breach of the very privacy we are paid to protect. We do not use your personal success for our social proof.

### Our Technical Fortress

We do not store your data on local hard drives, unencrypted email servers, or in offshore jurisdictions.

- **Sovereign Storage:** All client data is held exclusively in a secure, third-party Australian-based cloud environment. Your information remains under Australian jurisdiction at all times.
- **Mandatory 2FA:** Access to our internal systems is protected by mandatory Two-Factor Authentication (2FA). Only authorized staff with a 'Need to Know' clearance can access your medical or financial files.
- **Zero 3rd-Party Mining:** We do not sell, rent, or trade your data. We do not use your information to 'cross-sell' unrelated products.

### The Boundary of Engagement

Information is only shared with product providers (Insurers) during the formal medical pre-assessment or underwriting process. This is done with your explicit, case-by-case consent. Beyond this technical necessity, your data stays within the Sapience ecosystem, protected by the same rigour we apply to our own families' financial affairs.

### Governance

Sapience Financial operates under **AFSL 457600**. Our data protocols exceed the requirements of the *Australian Privacy Act (1988)* and the Australian Privacy Principles (APP).

If you have questions regarding our security posture or wish to exercise your right to data erasure (subject to statutory record-keeping laws), please contact our Privacy Officer through our secure portal.

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